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Q:
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How
do I become a member? |
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A:
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Becoming
a member is simple and fast - you are only a few clicks away. To arrive
at our membership form, click the Our Customer link. Once you arrive at
our Registration Page, complete the form and submit the information. |
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Q:
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What
are benefits for me if I become a member? |
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A:
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There
are a lot of benefits you can get if you are a member. You can check your
shopping history, you can also search our products by art no, you can even
check our stock availability if you want to make a big order. |
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Q:
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How
long will it take for my order to arrive? |
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A:
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Orders
normally arrive within 1-2 business days after placing your order. We get
very busy before and during special events so keep this in mind when ordering
for an upcoming event or holiday. All orders will require a signature for
delivery. |
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Q:
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Do
I have to order online? |
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A:
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We
will be glad to take your order over the phone. Call us at 68484860 Mon-Fri
9:00am - 9:00pm, Sat 9:00am - 5:00pm CST. |
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Q.
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Can
I attach a customised message with my gift order? |
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A:
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Sure!
Just type your message in the comments box during checkout. The comment
box is located just below the area where you enter the shipping address. |
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Q:
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Can
I customise candles I ordered? |
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A:
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Yes! We have a category
of customised candles, just pick what kind of candle you want, and tell
us what kind of shape and color
you 'd like to have in the comments box. |
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Q:
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Can
I view my shopping history? |
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A:
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Yes!
If you be a member of our site, we will keep shopping record for you. What
you need to do is just login as your username and click the shopping history
link. |
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Q:
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Do
you supply candles wholesale? |
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A:
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We do offer reduced
prices for bulk quantity purchases of candles. For information about this,
please send us an email with your name, company name, information about
your business, contact no, and a message about what your candle requirements
are. We will be more than happy to send you our price list. |
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Q:
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When
is the newsletter sent? |
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A:
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A
newsletter is sent to you when there is a launch of new products or when
there is a promotion. |
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Q:
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What
is the best way to store candles? |
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A:
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Candles should be
stored in a cool, dark, dry place and, for tapers, in a flat position to
prevent warping. When stored properly, candles can be enjoyed for years. |
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Q:
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How
can I keep my candle from smoking? |
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A:
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Smoking
is a signal from your wick that it is time for a trim. If you wish to continue
burning your candle, extinguish your candle, trim the wick, and relight. |
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Q:
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What
should I do if my candle burn unevenly due to a draft? |
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A:
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Carefully push the
wick towards the higher side. If this causes dripping, extinguish the flame,
let it cool for an hour, then relight the candle. Repeat this practice a
few times and the candle will repair itself. |
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Q:
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Do
you ship to international customers |
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A:
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Q:
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Can
you send me a catalog? |
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A:
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Q:
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What
is the best way to trim a wick? |
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A:
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After
the candle is fully cooled down turn the candle upside down to trim to 1/4"
this will keep the soot from falling into the candle. |
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